My first experience shopping online via Shopee

My first online purchase via Shopee was on 24/4/2020 as I was running out of some prayer items and we were under RMO/MCO. I've ordered 4 items (qty: 7) for a total of RM51.31 with free delivery. Unfortunately, it was delayed and delayed and delayed. Sadly I kept seeing Shopee's advertisement on TV too that we should shop via online during this pandemic and have our orders delivered to our doorsteps. Too good to be true lah!

When I was about to give up and asked hubby to check on the delay, the order was finally packed and sent to Poslaju. After a while, it was at the hub waiting to be delivered. And then, it FINALLY arrived today!!! 15/5/2020!!! After 3 weeks and in such a condition!!!

Battered and bruised and opened!

I AM UTTERLY DISAPPOINTED AND ANGRY HAVING TO RECEIVE MY ORDER IN SUCH CONDITION. NEVER MIND THAT, MISSING A STACK OF GWAIYANFU TOO!!! MY ORDER HAS 4 ITEMS WITH 7 QUANTITY BUT I'VE ONLY RECEIVED 3 ITEMS WITH 4 QUANTITY!!! WHO ATE THE REMAINING 1 ITEM WITH 3 QUANTITY??? 

THE ITEMS INSIDE

BOCOR DAN BERTABURAN

THE SHOP I BOUGHT FROM: https://shopee.com.my/singloongheong

THE MISSING ITEM COSTS RM21. WHO WILL REFUND IT TO ME???

SHOPEE???

POSLAJU???

SINGLOONGHEONG???

If you or your shops cannot cope with the orders then please, by all means, please stop promoting your website lah Shopee! There was not much update about the delays but Shopee still keep on promoting their website. I honestly regretted big time buying from Shopee! It was my first and definitely my last!

This is definitely a test for Poslaju and how their staffs coped during this pandemic. I understand the surge in deliveries and all but if my order had arrived peacefully albeit delayed, I wouldn't be complaining here right??? It sure looks like the staffs are not happy working and took it out on our deliveries!!! If your staff and company cannot withstand this then please remove your service from the counter.

I needed those items for my prayers especially the missing ones but it sure looks like I have to apologise to God again. Initial apology was for finished but not yet replenished as delayed but now, it's for missing and never delivered.

Hubby has ordered another item from Shopee, https://shopee.com.my/pettopetto, way before mine and it has not even been delivered until today. No response, no update. Another disappointment brewing it seems. Lets hope it arrived safely and correctly lah.